Frequently Asked Questions
What are your store hours and where are you located?
Hours: Closed Monday, Tuesday – Friday 10:00 -6:00 pm, Saturday 10:00 1:00 pm, sometimes I need to close early for weddings.
Address: 5629 Bimini Place, Fayetteville, NC
Do you have walk ins?
Not currently. However if you show up, I might not be able to see you because my schedule is already set. It’s best to call or email and make an appointment.
Do you offer sample cakes or consultations?
Yes, cake tastings run $15-$25 and consultations are free. Call to set an appointment for samples, tastings and consultations.
Can I stop by to purchase a cake?
I make custom order only and I’m not set up for retail purchase with cakes in the case. However on occasions I might have a few items at the end of the week.
What’s the process to place an order?
View the pictures I have already made to get a general idea of what you re looking for. Fill out the contact form with the date of your event and any other details or contact me by phone.
If I email you a picture will you be able to make the same cake?
My interpretation of others work is intentionally slightly different as to not infringe on the previous artist creativity.
I place an order but can’t pick up my cake?
Please contact me ASAP so we can make some arrangement to get your cake. All cakes are discarded on the 2nd day from your pick-up date I will not be able to hold your cake or freeze them. There will not be a refund issue back to you. Because money and time has already been spent.
How long does it take to get a response from you by email?
If I have all the details i.e. date, serving design/style I will contact you within 1-2 days. Make sure the email and contact numbers are correct. Keeping in mind that mishaps happen at my bakery and if that occur it may take a bit longer.
What payment do you accept?
Cash, credit, debit, money order (USPS), Check when making a deposit but not at pick up.
Do you offer refunds?
You have 24 hours to cancel your order. A full refund will be given and refunded to your card on file. If you paid with cash, you will receive a cash refund. Orders placed 4 weeks prior to events will not qualify for the 24 hour cancellation policy, no refund will be issued in these cases.
How far in advance should I place my order?
I prefer 1-2 weeks for desserts, basic buttercream cakes with writing and minimum design. 3-4 months for custom cakes depending on the details and availability. However please understand that this is only an estimated time.
If I call or email you on a Friday when will I hear from you?
Thursday’s and Friday’s are the busiest time preparing for weddings or events. I’m closed on Monday’s and will respond Monday or Tuesday by email or phone.
I live in another town; how do I pay for my cake?
I will send you an invoice to your email to make the deposit of 50%. Weddings are $100.00 and smaller wedding 24-36 are $50% deposit.
Do you deliver?
Yes, Cost is based on distance. No discount if you are picking up your cake.
Do you give price quotes over the phone or email
Yes but it’s not the final cost until I know that all the details of your order that has been discuss. Changing the details will change the price.
I need a cake tomorrow?
Sorry, I will not be able to have a cake ready within 24 hours.